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ISR 1
 

Register/Change PAN & KYC Details
 

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ISR 2
 

Confirmation of Signature of securities holder by Bank
 

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ISR 3
 

Declaration to Opting out Nomination
 

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ISR 4
 

Request for issue of Duplicate Certificate and other Service Requests
 

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SH 13
 

Nomination Form
 

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SH 14
 

Cancellation of Nomination
 

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ISR 5
 

Annexure C - Request for Transmission of Securities by Nominee or Legal Heir


 

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Annexure D
 

Individual Affidavits to be given by ALL the Legal Heirs OR Legal Heirs named in Succession Certificate*/ Probate of Will*/ Will*/ Letter of Administration*/ Legal Heirship Certificate*(or its equivalent certificate)*/Court Decree*
 

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Annexure E
 

Bond of Indemnity to be furnished jointly by all Legal Heir(s) including the Claimant(s)
 

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Annexure F
 

No-Objection Certificate from the Legal Heir(s)

 

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Form – A
 

Affidavit For issuance of duplicate securities
 

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Form - B
 

Indemnity For issuance of duplicate securities
 

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Vision
 

To be a trusted, transparent and prompt service provider to the investors, conforming to the highest standards of compliance, confidentiality and professionalism in conduct, to meet the obligation towards investors in Indian capital markets.

Mission
 

  • To maintain high standard of integrity in the conduct of business by fulfilling obligations in a prompt, ethical and professional manner.
  • To comply with all regulatory requirements in a time bound manner
  • To facilitate prompt service to investors by and through streamlining the process and harnessing technology
  • To facilitate easy approach, communication and interface with investors so as to resolve their queries / grievances

Services Provided
 

  • Providing details of allotment and clarification on allotment.
  • Processing change in /up-dation of the KYC details of the investors for physical holdings like change of address/bank account details/ e-mail address /telephone/mobile/ nomination and PAN).
  • Processing and updating investor holding/title change requests viz name deletion, transmission, transposition, issue of duplicate shares, dematerialization and rematerialisation of securities.
  • Processing of other requests, viz., recording of declaration w.r.t. exemption / lower tax rates for TDS on dividend/interest, revalidation and reissue of dividend and interest instruments.
  • Execution and intimation of other corporate actions viz., ESOPs, Dividend payment, Stock split, Bonus issue and Merger/Demerger activities.
  • Communication of Rights issue entitlements.
  • Communication of Buyback, exit offer, takeover made by the company/ acquirer, and the procedure to be followed by investor in respect of these issues
  • Mandatory execution of transfer of shares and dividends to IEPF and transfer of undelivered share certificates to Suspense account.
  • Process grievance received through mails and Letters and those through SCORES also.

Right of Investor
 

  • Receive all the benefits/ material information declared by the Company.
  • Actively participate in the AGM / EGM of the company & E-voting events so as to be a part of the decision making of the Company’s business resolutions.
  • In case of any grievances, approach RTA, Depository, Company, Stock Exchange or SEBI for resolution within prescribed timelines.

Do's and Dont's

 Do's

  • Encash dividend/Interest regularly to avoid transfer of unclaimed amount/underlying securities to IEPF.
  • Follow up diligently and promptly if you have not receive allotment intimation/ certificate / dividend / interest etc.
  • Ensure that your PAN is registered with the RTA for all your folios.
  • Ensure nomination is registered for all your securities to smoothen the transmission.
  • Ensure that all KYC details viz full postal address with PIN, mobile number, e-mail address etc. are updated to facilitate the RTA for sending communication.
  • Ensure that correct and complete Bank details are recorded with RTA to facilitate prompt electronic credit of dividend / interest / redemption amounts and eliminate possibility of unclaimed amounts / underlying securities being transferred to IEPF.
  • Promptly inform the RTA in writing and complete required formalities in case of loss of securities.
  • Ensure that the documents provided for availing any investor service request are complete in all respects and keep copies of documents sent to the RTA.
  • Monitor all corporate announcements pertaining to investments made.

 Dont's

  • Do not keep your folios without PAN.
  • Do not keep your folios without nomination
  • Do not deal with unauthorized persons for any investor service requests such as change in / up-dation of address, e-mail address, mobile number and bank details.
  • Do not share security details, viz. folio number, certificate number, distinctive number(s), bank details, specimen signature, KYC documents, etc. with unknown person(s).

INVESTOR SERVICE REQUEST
Nature of Service Expected Timelines (Number of days)
Processing of Transmission Request (SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2022/65) 30
Processing of Issue of Duplicate Security Certificate Request (Letter of Confirmation) 30
Processing of Dematerialization Request 15
Processing of Remat Request 30
Processing of Transposition Request 15
I. PROCESSING of REQUEST FOR CHANGE IN I UPDATION OF
A. Name 30
B. Signature 30
C. Nomination 30
D. Contact Details (Address, E-Mail Address and Mobile Number) 15
E. Bank Account Details 15
II. PROCESSING of REQUEST FOR UP-DATION of PAN 15
Processing of Re-Validation of Dividend I Interest I Redemption Instruments And Sending The Remittance Request Files To The Bank I Company 15
GRIEVANCE REDRESSAL
Providing Response To The Inquiries of The Investors And Redressal of Grievance 30
OTHER OPERATIONAL ACTIVITIES
Allotment of Securities (IPO) 6
INTIMATION REGARDING DISTRIBUTION of CORPORATE BENEFITS (DIVLDEND, BONUS, STOCK SPLIT)
A. E-Mail Communication
B. Physical Communication 30

Data for the month ending 31/10/2022

SlNoReceived fromCarried forward from previous monthReceived during the monthTotal PendingResolvedPending at the end of the monthAverage Resolution time (in days)
Pending for less than 3 monthsPending for more than 3 months
1Directly from Investors132600266705.44
2SEBI (SCORES)119501861004.79
3Stock Exchanges 022020203.00
4Other Sources2432423232503.75
Grand Total:3880127954404.54